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PRIVACY POLICY

PERSONAL INFORMATION WE COLLECT

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When visiting our website the seller automatically collects the following data of the online store members for an indefinite time period: name and surname, e-mail address, contact telephone number, primary address, and delivery addresses, country of residence, time and date of registration, and archive of communication with the trader. By purchasing or registering in the online store, the customer allows the seller to store, process, and use personal data provided in online form until revoked for the following purposes: for telephone, written and electronic notification of news and offers, event invitations, customer segmentation, surveys, statistical processing. Under no circumstances will the customer's data be handed over to unauthorized persons. For online store guests, the seller keeps personal data only for the time until the order is completed, the following online store guest data: name and surname, e-mail address, contact phone, primary address, and delivery addresses, country of residence, time, and date of registration and archive of communication with the seller. After the order has been filled in, only the data related to the individual order are stored, which can only be accessed by knowing the account number and the order number. The online store may also automatically collect some information about your computer's hardware and software. This information includes IP address, browser type, domain names, access times, and addresses of websites you have visited in the merchant's online store.  
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The user is also responsible for the protection of personal data by ensuring the security of his e-mail address, username, and password and the appropriate software (anti-virus) protection of his computer. We use the information we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to - communicate with you; - Screen our orders for potential risk or fraud; and - when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.  We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site.  
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WE COLLECT DEVICE INFORMATION USING THE FOLLOWING TECHNOLOGIES - “cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the site, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps. - “web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site. Additionally, when you make a purchase or attempt to purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card number), email address, and phone number. We refer to this information as “order information”. When we talk about “personal information” in this privacy policy, we are talking both about device information and order information.

SHARING YOUR PERSONAL INFORMATION

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We share your personal information with third parties to help us use your personal information, as described above. For example, we use Webflow to power our online store — you can read more about how Webflow uses your personal information here: https://webflow.com/legal/privacy. Your personal information will also be given to shipping companies ( we use Pošta Slovenija and DHL) to deliver your order. We also use google analytics to help us understand how our customers use the site — you can read more about how Google uses your personal information here: https://www.google.com/intl/en
/policies/privacy/. You can also opt-out of google analytics here: https://tools.google.com/dlpage/
gaoptout. Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

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As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the network advertising initiative’s (“nai”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

DO NOT TRACK

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Please note that we do not alter our site’s data collection and use practices when we see a do not track the signal from your browser.

YOUR RIGHTS

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If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

CHANGES

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BASTARDS DOG WEAR holds the right to update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

terms and conditions

OVERVIEW

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This website is operated by Desnahemisfera s.p. The company’s core business is designing and selling its products. Throughout the site, the terms “we”, “us” and “our” refer to BASTARDS DOG WEAR. The website, including all information, tools, and services available from this site to you, the user, are conditioned upon your acceptance of all terms, conditions, policies, and notices as stated here. By visiting our site and/or purchasing our products you engage in our “Service” and agree to be bound by the following terms and conditions. These terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, sellers, and/or contributors of content. We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

GENERAL CONDITIONS

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We reserve the right to refuse service to anyone for any reason at any time. By visiting our site and/or purchasing our products you engage in our “Service” and agree to be bound by the following terms and conditions. As such you agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the Service, or access to the service or any contact on the website through which the service is provided, without our express wrote permission.

PRODUCTS

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Due to the nature of the online business, the offer of products in the online store changes and updates frequently and quickly, and therefore errors can also occur. To be able to rectify the defects as quickly as possible, we ask the buyer to inform us about them via the website. We have made every effort to display as accurately as possible the colours and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our discretion. We reserve the right to discontinue any product at any time.

PURCHASE FOR PERSONAL USE ONLY

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You may purchase BASTARDS DOG WEAR products for personal use only and not with the intention of resale. By placing your order, you are certifying that you are purchasing products for personal use only. We reserve the right to refuse orders for any reason without explanation. Any orders above 10 pieces are automatically deemed as being intended for resale and will be refused.

PURCHASE

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The sales contract between the seller and the buyer is concluded in the sellers' online store at the moment the seller sends the buyer confirmation of the order. From that moment on all prices and other conditions of that order are fixed. A confirmation email does not confirm the shipment has begun, but only that we have received your order and the procedure of either making it or checking the availability has started. The purchase contract (ie the first email on the status of the order) is stored electronically on the trader's server. The purchase contract between the seller and the buyer is concluded at the moment when the seller sends the confirmation of the order by the buyer. The seller manufactures, prepares and sends the ordered products within the agreed deadline and notifies the customer by email. In the email, the trader also informs the customer about the product return policy and informs him of the contact persons in case of a complaint or delay in delivery. The invoice includes a breakdown of the price and all costs related to the purchase, as well as a notice of the right to withdraw from the contract. The buyer is obliged to check the correctness of the data before placing the order. Subsequent objections regarding the correctness of the issued invoices are not taken into account.
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All prices in the online store are stated in euros (EUR) and include VAT unless explicitly stated otherwise. The promotional price is the reduced regular price at which the presented item is sold for a definite or indefinite period of time. Prices are valid at the time of placing the order and do not have a predetermined validity. All prices in the online store are product prices and do not include shipping costs. All prices are valid only for electronic ordering of products through the online store. Prices are valid in the case of payment listed below. All prices are valid at the time of placing the order and do not have a predetermined validity, so they are valid only until they are changed each time. Despite the seller’s efforts to provide the most up-to-date and accurate information, price information may be inaccurate. Modifications to the service and the prices. Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content) without notice and at any time. We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the service.


ORDER

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BASTARDS DOG WEAR does not commit that all products shown on the website are in stock. The purchase agreement between you and BASTARDS DOG WEAR is concluded at a time when BASTARDS DOG WEAR sends the first e-mail about the status of your order. From that moment, all prices and other terms are fixed and apply to both parties. You agree to provide current, complete and accurate purchase and account information for all purchases made through our website. You agree to promptly update your information, including your email address, credit card numbers, and expiration dates. All order data are stored by BASTARDS DOG WEAR.

COLLABORATIONS

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If collaborating with BASTARDS DOG WEAR you will be presented with a specific discount code, which will be active for 14 days after it is received. The code will be proportionate to the service we agree to beforehand. The code will also not be shared with anyone else and not used more than once. The products will be of the same quality as regularly sold products and will not be considered promotion material. The agreed upon content material will be uploaded and promoted on the terms discussed beforehand, no later than 3 weeks after receiving the BASTARDS product. The content will also be shared with and sent to us in full quality, which we can use for promotion and upload it to social media. With accepting the discount code the user/buyer agrees to our terms and conditions.

THE RIGHT OF WITHDRAWAL

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You may withdraw from the contract concluded with BASTARDS DOG WEAR and return the purchased product in 14 days (cooling-off period) after receiving the product without having to state any reason. This does not include product made to measure for your dog only. The cost involved in returning the product to BASTARDS DOG WEAR will not be covered or reimbursed by us. The cooling-off period starts to run the next day after the receipt of the product. In the case of withdrawal from the purchase agreement, please send us an email to bastardsdogwear@gmail.com. Products must be returned immediately or within 14 days after the notification of withdrawal. BASTARDS DOG WEAR returns received payments with the same payment method as was used for the purchase of the products within 30 days of notification of withdrawal. We reserve the right to withhold the refund of payments received until the acceptance of the returned product or until you submit the evidence that the product was sent back. There is no right of withdrawal from the contract if you miss the deadline for withdrawal, if the products are damaged, used, soiled, have been made to measure especially for your dog or in any other similar circumstances.

COMPLAINTS

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The seller respects the applicable regulations in the field of consumer protection and has an effective system for dealing with complaints and a certain person with whom the customer can be in contact by phone or email in case of problems. The complaint can be submitted by the buyer to our email address. The appeal procedure is confidential. We will confirm within 5 working days that we have received the complaint and inform the buyer how long we will process it and keep him informed about the progress of the procedure. The seller will do his best to resolve any disputes amicably. If an amicable settlement of the dispute is not reached, the competent court of substantive jurisdiction shall have jurisdiction to resolve all disputes between the trader and the buyer. The seller and the buyer, as participants in electronic commerce, mutually recognize the validity of emails in court. These Rules and Conditions of Business and all disputes between the seller and the buyer are subject to and apply Slovenian substantive and procedural law, without the application of the rules of private international law, which would indicate the application of any other law. We consider complaints about products provided that the invoice is submitted. You can return the product if BASTARDS DOG WEAR has sent the wrong items, wrong colour, quantity or if the product in any way deviates from your order. You can return the product within 7 days of purchase and require immediate replacement with the flawless product or a refund. BASTARDS DOG WEAR shall be liable for latent defects of the product, however, it is not responsible for damage due to improper maintenance. You can return the product personally or by sending it to BASTARDS DOG WEAR, after consulting with us about the shipping. The costs of sending the product in case of a justified complaint shall be covered by us. In the case of a justified complaint, you are granted the option to replace the product with the same or similar one or replace it for anything else or that the purchase price is refunded to your bank account.

OPTIONAL TOOLS AND THIRD-PARTY LINKS

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We may provide you with access to third-party tools which we do not monitor and have no control over. You acknowledge and agree that we provide access to such tools on an ”as is” and “as available” basis, without any warranties, representations or conditions of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with the terms on which tools are provided by the relevant third-party provider(s). Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

PRIVACY AND SECURITY

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The seller uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. This may include your name, address, email address, credit card number and other information. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system. To protect your personal information, we take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Your submission of personal information through the store is governed by the applicable laws of the Republic of Slovenia. With the purchase order, you permit us to establish, keep, maintain and manage your data. We commit that the data will remain fully owned by BASTARDS DOG WEAR and we will not be shared, sold or exchanged with any other organization, company or natural person. For the protection of personal data, the user is liable as well in a way that ensures the security of your email address and the appropriate software (anti-virus) to protect your computer.The seller in an online store does not accept orders from someone he knows or suspects to be a child without the express permission of his parents or guardians. The retailer in the online store does not offer free access to products or services that are harmful to children. The seller will not accept any personal data concerning children without the express permission of parents or guardians, nor will he disclose data received from children to third parties other than parents or guardians. Any communication aimed at children will be appropriate to their age and will not take advantage of children’s trust, lack of experience or sense of loyalty.

CONSENT

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When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. You may withdraw your consent for us to contact you if you change your mind.

ERRORS AND INACCURACIES

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Our website may contain typographical errors or inaccuracies that may relate to descriptions, pricing, offers, shipping fees and transit time. We reserve the right to correct said errors or inaccuracies relating to our service.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

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We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. The service and all products and services delivered to you through the service are (except when expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions. BASTARDS DOG WEAR shall in no case be held liable for any damages arising from your use of the website.

GOVERNING LAW

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These terms of service shall be governed by and construed following the laws of the Republic of Slovenia. The parties shall attempt to resolve any dispute arising out of or relating to the purchase agreement through negotiations between them. If the matter is not resolved by negotiation within thirty (30) days of receipt of a written invitation to negotiate, the parties will refer the matter to the competent court in Ljubljana, Slovenia.

COMPANY INFORMATION

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BASTARDS DOG WEAR
Desnahemisfera, industrijsko oblikovanje, Dejan Kos s.p.
Komenskega ulica 8, 1000 Ljubljana, Slovenia, European Union
Email: bastardsdogwear@gmail.com
Telephone number: +38640818383
Website: www.bastardsdogwear.com

PAYMENT AND DELIVERY AND SHIPPING

PAYMENT AND DELIVERY

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The contractual partners for the delivery of shipments in Slovenia are Pošta Slovenije. The contractual partners for the delivery of shipments for the rest of the world are DPD. The delivery time for products in stock is usually 3 to 5 working days for delivery addresses in Slovenia. The delivery time for products in stock for international deliveries is divided into 9 categories based on geographic area, specified on the DPD official website(https://www.dhl.si/content
/dam/downloads/si/express/sl/
shipping/rate_guides/
dhl_express_rate_transit_guide_si_sl.pdf). For other products, the delivery time is specified in the product description as well as a footnote if the product is custom made, specifying the time needed for production. Each item from the online store is available within a reasonable time unless the delivery service does not provide this and it is explicitly written next to the product or in the cart, then on Saturdays, Sundays and holidays when the seller does not ship the goods. The buyer or the addressee is obliged to check the quantity and quality of the goods upon delivery. Delivery time varies based on the geographic area to where you want the products to be delivered. The invoice for the ordered products will be received together with the ordered products in the parcel. You are obliged to check the accuracy of the information on the invoice and notify any errors to BASTARDS within eight days of receipt of the invoice. Any later notifications as to the correctness of invoices issued will not be taken into account.Payment is possible by Stripe, which allows PayPal, Apple Pay, Amex, Visa or MasterCard.

shipping

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Shipping services are carried out by Pošta Slovenija and DHL. Shipping is calculated based on the weight of the product(s) and 9 categories depending on geographical location.
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Zone 1: Austria, Croatia, Italy, Germany, Hungary, Vatican city
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Zone 2: Belgium, Czech Republic, France, Luksemburg, Monaco, Slovakia, Netherlands, Great Britain
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Zone 3: Bulgaria, Cyprus, Denmark, Estonia, Finland, Greece, Lithuania, Latvia, Ireland, Poland, Portugal, Romania, Spain, Sweden, Malta
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Zone 4: Albania, Bosnia and Herzegovina, Montenegro, North Macedonia, Serbia, Kosovo
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Zone 5: Andora, Canary Islands, Israel, Iceland, Norway, Switzerland, Turkey, San Marino, Liechtenstein, Jersey, Guernsey, Gibraltar,
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Zone 6: Canada, Mexico, United States
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Zone 7: Armenia, Azerbaijan, Belarus, Georgia,  Moldova, Kyrgyzstan, Kazakhstan, Russia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan
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Zone 8: Algeria, Australia, Brunei, Bahrain China, Egypt, Faroe Islands, Hong Kong, Philippines, Indonesia, India, Japan, Korean Republic, Kuwait, Libya, Macau, Malesia, Morocco, Singapur, Thailand, Taiwan, Tunisia, Timor, Pakistan
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Zone 9: Afghanistan, American Samoa, Angvil, Armenia, Bahamas, Bangladesh, Bermudas, Bocvana, Bolivia, Brasil, Butan, CAR, Cooks Islands, Chad, Chile, Virgin Islands, Dominican republic, Djibouti, Ecuador, Eritrea, Etiopia, Falkland islands, Fiji, French Guinea, Gambia, Ghana, Greenland, Gvajana, Saint Vincent, Guatemala, Guinea, Guinea Bissau, Guinea Ecuador, Mongolia, Mianmar, Mikronesia, Mauricius, Mauretania, Martnic, Marshall Islands, Maldives, madagascar, Liberia, Lybanon, Lesoto, Cuba, Costa Rica, DPR Korea, Kongo, Komori, Columbia, Kenya, Catar, Camerun, Cambodia, Kezman Islands, Republic of South Africa, South Sudan, Jordania, Jemen, Jamaica, Iraq, Mosambik, Namibia, Nauru, Nigeria, Nicaragua, New Caledonia, New Zealand, Turks and Caicos, Papua New Guinea, Paraguai, Puerto Rico, Reunion, Rwanda, Sao Tome and Principe, Saudi Arabia, Seashei, Syria, Ivory Coast, Solomon Islands, Somalia, Somaliland, Sri Lanka, Surinam, Saint Barthelemy, St Eustatius, St Helen,
St Kitts, St Lucia, St Maarten, Svaziland, Tansania, Trinidad and Tobago, Uruguay, West Samoa, Zambia, United Arab Emirates, Zelenor Islands, Zimbabwe, Angloa, Argentina, Aruba, Barbados, Belise, Benin, Bonaire, Burkina faso, Burundi, Curacao, El Salvador, Gabon, Granada, Guadalupe, Guam, Haita, Honduras,Iran, Kiribati, Laos, Malavi, Mali, Majote, MOnserat, Nepal, Nevis, Niger, Niue, Oman, Palao, Panama, Peru, Senegal, Sudan, Tahiti, Togo, Tonga, Tuvalu, Uganda, Vanuatu, Venezuela, Vietnam